1. Where EXACTLY is your data being backed up, and how do you get access to it? If it's being hosted in a remote place, you ought to have the account information and direct contact you can call if your vendor or employee goes missing with this information. Ideally, it should be in your network documentation that is kept in your operations manual or somewhere you can easily access it if necessary.
2. Who's responsible for monitoring the backups to make sure they are working? When data is lost, the finger pointing starts. It's not uncommon to hear, "Well I thought (they/he/she) was in charge of our backups!" only to discover that this person (be it a vendor or employee) actually has no idea they had such an important responsibility. Keep in mind that many offsite backup companies allow you to store your data there, but they won't agree to ANY responsibility for whether or not the data is being backed up correctly, completely or in a format that can be restored.
3. How often do you run a test restore? The only way to know if your backups are working properly is to conduct a test restore or "fire drill" of your data. We recommend running this once a month at a minimum to verify that you can actually restore from your backups in an emergency.
4. If your data is lost, what's the process required to restore it? Some business owners don't realize that their raw data backups would take a LOT longer to restore than they imagine. If you are not "imaging" your data (a process that takes a snapshot of your server as is) you will have to reload all of your software, set up the network, reconfigure your settings and THEN restore the data - a process that can take the better part of a week PROVIDED you still have your original discs and licenses.
Can your business afford not to have a backup plan? Creating backups and backup plans are a specialty of PNSolutions. Contact us for a FREE Consultation about creating a backup system for your business.