6 Tech Terms You Should Know

101514-dictionaryDoes it feel like your tech support is talking in a different language? At PNSolutions, we work hard to make sure you understand what we’re saying, explaining technical terms that might be unfamiliar to you. Here are some common tech terms that might come up when you call us or when we visit you for a service call.


Like the physical firewall that firefighters use to prevent the spread of a fire, a computer firewall protects the data behind it from attacks from the outside. Your computer likely already has a software firewall installed on it – most operating systems come with one by default. If your business has a network of computers, we recommend a hardware firewall that protects the whole group. Both types protect your computer from outside attacks by viruses, hackers, worms, and other kinds of malicious software.

Should you have a firewall? Yes, you should. And if you’ve got questions about your home or business firewall, call PNSolutions today!


Like a spy’s secret code, encryption is the process of encoding messages so that only those authorized can read them. There are two kinds of encryption commonly used: Symmetric-key encryption and public-key encryption. In symmetric-key encryption, both ends of the communication use the same key to decode the message. In public-key encryption, the sender and recipient are using two different keys for encoding and decoding the message.

What should be encrypted? As a small business owner, we recommend making sure your email, business data, and mobile devices are encrypted. Got questions? We can help.

Cloud Computing

You use the cloud every day, even if you don’t realize it – web-based email, smartphone apps, and remote music services are all part of the cloud. “The cloud” is a form of Internet-based computing; data is stored and processed remotely, not on your machine. Businesses can use the cloud to store business data so it’s accessible from everywhere; back up that data; or purchase software like cloud-based versions of Microsoft Office or Google Apps.

PNSolutions offers cloud-based services – call us today with your questions!


If your business website requires users to login, you need to authentication to ensure they are who they say they are. “Authentication” is the process of identifying an individual, usually through a username and password. Retina scans or fingerprint sensors are other methods of authentication.

How are you verifying your users’ identity? Let us help!

Content Management System

If you run a blog, you use a content management system – most commonly WordPress or Blogger. If you post to Facebook, you’re using that website’s content management system to share your status updates and pictures.

A content management system (or CMS) allows you to edit and format the content of your website without writing code like HTML or CSS. While you can access the code within most CMS, you don’t need to know any code to post and update your site.

Do you need help choosing a CMS for your business’ website? Let us help!

Managed Services

Managed services are the types of services PNSolutions offers – we become your information technology (or, IT) department so that you don’t need to maintain a full-time staff of your own. Setting up a managed services contract with a firm like PNSolutions can save you money and give you technical expertise you may be unable to afford to hire. You won’t need to hire and maintain employees (and provide them benefits), and you can take experience of our 12-plus years of experience serving Southern Maryland businesses like yours.

What kinds of services does PNSolutions offer? Contact us today so we can design a plan customized for your business.

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